Discover the Purr-fect Playground for Your Feline Friends!
Cats are majestic creatures with an innate need to explore, scratch, and play. Our luxurious Multi-Layer Cat Tree House is designed to meet all these needs while ensuring the utmost comfort and safety for your beloved feline companions.
Key Features:
- Soft Cover: Made with gentle materials to protect your cat’s paws and ensure a safe playtime.
- Stable Structure: Durably constructed to prevent any wobbles or tipping.
- Superior Height with Multi-layers: Designed for 2 or more cats to play, climb, and relax together.
- Luxurious Cat Condo: Beyond the typical cat tree! It combines a cat bed, a sisal scratcher toy, a fun ball toy, and a hammock all in one.
- Stylish Design: Available in neutral Beige and Grey shades, it complements your home décor effortlessly.
Why Choose Our Cat Tree House?
It’s not just a cat tree; it’s a complete feline paradise! It provides multiple benefits:
- Provides an area for your cats to scratch, reducing potential damage to furniture.
- Encourages physical activity, keeping your cats fit and healthy.
- Serves as a comfortable resting place after an energetic play session.
- Multiple tiers make it suitable for households with more than one cat, promoting bonding and reducing territorial disputes.
When is it best used?
This cat tree is ideal for all seasons and situations. Whether you have a young kitten full of energy or a mature cat looking for its personal space, it’s the perfect addition to any home. It’s especially beneficial in smaller living spaces where cats might not have as much room to roam.
What Makes It Special?
This isn’t just another cat tree. It’s an upgrade from popular models and stands out with its multi-purpose design. While standard trees might have one or two features, this one has it all: a bed, multiple toys, a scratcher, and a hammock. It’s the ultimate treat for your cat and a stylish addition to your home.
Order Yours Today!
Gift your feline friends the luxury they deserve. Invest in their happiness, health, and well-being with our premium Cat Tree House. Stock is limited, so don’t miss out on this purr-fect opportunity. Order now!
Additional Information:
Please note that while we strive to keep our inventory updated, due to high demand, there might be times when the product is out of stock. We appreciate your patience and understanding in such scenarios. For any queries or concerns related to shipping, inventory, or the product itself, feel free to contact us. Your satisfaction is our top priority.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luminessa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luminessa.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luminessa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luminessa.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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