Unleash the Fun: More than Just a Scratch Post!
For every feline friend who’s a ball of energy, our Multi-functional Cat Scratch Post offers the ultimate entertainment solution. Whether your cat loves to scratch, play, or simply lounge around, this all-in-one cat play haven ensures there’s something for every mood and activity. Say goodbye to torn couches and say hello to endless cat-tainment!
Product Features:
- Multi-functional Design: Play, scratch, massage, and romp all in one! With a scratching pole, self-groomer, 2 sisal balls, and a 3-tier base equipped with 8 track balls, this Cat Pole is perfect for cats who crave variety. Plus, it’s spacious enough to entertain multiple cats at once.
- Natural Sisal Post: Crafted from natural sisal, this scratch post is both durable and safe for your cat’s paws. No shedding, just pure scratching delight without harming their delicate paws.
- Sturdy & Durable Base: Constructed from solid wood, our cat scratch post is designed to withstand the most energetic of feline frolics. Whether they’re jumping, playing, or climbing, stability is guaranteed.
- 3-Tier Track: Engage your cat’s hunting instincts with 8 moving balls spread across three tiers. And for an added twist, two sisal balls on top (colors are random) are sure to keep them batting and swatting for hours.
- Simple Assembly: With an easy-to-follow instruction guide, setting up your cat’s new favorite play zone is a breeze.
Benefits for Your Feline:
- Provides a healthy outlet for scratching instincts, keeping their claws sharp and your furniture safe.
- Interactive design keeps cats mentally stimulated and physically active, reducing the risk of obesity and boredom.
- The multi-level track challenges their hunting skills, ensuring they stay sharp and engaged.
- The self-groomer aids in keeping their fur in check, reducing hairballs and shedding.
- The non-slip base ensures safety and protection for your floors.
When is this Scratch Post Best Used?
Whether introducing a new kitty to your home or trying to divert an older cat’s attention from your furniture, this scratch post is the perfect choice. Ideal for playtimes, nap times, or any time in between, it promises endless entertainment and satisfaction for your feline.
What Makes this Product Stand Out?
The fusion of a traditional scratch post with interactive features makes this product a unique choice. Not only does it cater to the basic scratching instincts, but it also ensures mental and physical stimulation, setting it apart from typical cat posts.
Ready for Endless Cat-tainment?
Provide your furry friend with the ultimate play haven they deserve. Watch them jump, scratch, and play to their heart’s content. Order the Multi-functional Cat Scratch Post with 3-Tier Track today and elevate your cat’s playtime!
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 5-20 Business days |
| Canada, Europe | 5-20 Business days |
| Australia, New Zealand | 5-20 Business days |
| Central & South America | 5-25 Business days |
| Asia | 5-20 Business days |
| Africa | 5-25 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time (45 days not including 1-3 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luminessa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of luminessa.shop.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing, you must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of luminessa.shop (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://luminessa.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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